Privacy Policy

Last updated: 1 February 2026

Privacy Policy - hopnøsis (“we”, “us”, “our”) operates this website and online store (the “Site”) and is committed to protecting your personal information in a transparent, lawful, and respectful way.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our site, interact with us, or purchase our products.

This policy is aligned with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

By using this Site or our services, you agree to the collection and use of information in accordance with this Privacy Policy.

What is personal information?

“Personal information” means information that identifies you or can reasonably be linked to you as an individual. This includes information such as your name, contact details, delivery address, and transaction history. It does not include anonymised or de-identified information.

What personal information we collect

Depending on how you interact with hopnøsis, we may collect:

  • Contact information
    Your name, email address, phone number, billing address, and delivery address.
  • Order and transaction information
    Products purchased, order history, delivery details, and payment confirmation.
    We do not store your card details.
  • Account information
    If you create an account, this may include login credentials and preferences.
  • Communications
    Information you provide when contacting us via email, forms, WhatsApp, or other channels.
  • Technical information
    IP address, browser type, device information, and website usage data collected via cookies and similar technologies.

How we collect personal information

We collect personal information:

  • Directly from you when you place an order, sign up, contact us, or complete a form
  • Automatically when you browse our site through cookies and analytics tools
  • From trusted service providers that support our operations (such as payment processors and delivery partners)

How we use your personal information

We use personal information only where lawful and necessary, including to:

  • Process and fulfil orders and deliveries
  • Communicate with you about your orders or enquiries
  • Provide customer support
  • Improve our products, services, and website experience
  • Send marketing communications where you have consented
  • Protect our site and prevent fraud or misuse
  • Comply with legal and regulatory obligations

We do not sell personal information.

Marketing communications

If you opt in to receive marketing communications, we may contact you by email or other permitted channels. You can unsubscribe at any time using the link in our messages or by contacting us directly.

Even if you opt out of marketing, we may still send essential service-related communications (such as order confirmations).

Cookies and analytics

We use cookies and similar technologies to:

  • Ensure the site functions properly
  • Understand how visitors use the site
  • Improve performance and user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the site.

Sharing of personal information

We may share personal information only where necessary, including with:

  • Shopify, which hosts our online store
  • Payment gateways and banks for secure payment processing
  • Courier and logistics partners for delivery
  • IT, analytics, and marketing service providers who assist us

All service providers are required to handle personal information responsibly and only for authorised purposes.

We may also disclose information where required by law or to protect our rights, customers, or business.

Data storage and security

We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, or unauthorised access.

While we take security seriously, no online system can be guaranteed to be completely secure. Information shared with us is provided at your own risk.

Retention of information

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required by law.

Your rights under POPIA

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information (subject to legal obligations)
  • Object to certain types of processing
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

Children’s information

Our site and products are intended for adults. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided personal information to us, please contact us so we can address it.

Links to other websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown above.

Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Email: info@hopnøsis.co.za
Phone: 0800 CHEERS
Address: Mara Drive, Waterfall, Midrand, 1685, South Africa

hopnøsis is operated by The Liquid Collective (Pty) Ltd, registration number 2024/702995/07, Republic of South Africa.