Refunds Policy

Refunds Policy

Last updated: 1 February 2026

This Refunds Policy explains how refunds are handled once a return or delivery issue has been approved in line with our Returns Policy and the Consumer Protection Act.

Refund eligibility

Refunds may be issued where:

  • The product is damaged on delivery
  • The product is defective or unsafe
  • An incorrect product was supplied

All issues must be reported within 48 hours of delivery.

Refunds are not available for:

  • change-of-mind purchases
  • products that have been opened or consumed
  • issues reported outside the 48-hour window

Resolution options

Depending on the circumstances, hopnøsis may, at its discretion:

  • Issue a full refund
  • Issue a partial refund
  • Provide a replacement product
  • offer store credit

This approach is permitted under the CPA and allows us to resolve issues fairly and proportionately.

Refund processing

Where a refund is approved:

  • Refunds will be processed to the original payment method
  • Processing will occur within 7–14 business days of approval
  • No additional refund handling fees are charged by hopnøsis

Please note that banks and payment providers may take additional time to reflect the refund.

Damaged or incorrect deliveries

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery and include:

  • Your order number
  • Clear photos of the product and packaging

Claims submitted after this period may not be accepted.

Contact us

For all return or refund enquiries, please contact us:

Email: info@hopnosis.co.za
Phone: 0800 CHEERS
Address: Mara Drive, Waterfall, Midrand, 1685, South Africa